Managed Operations

Your AI Systems. Handled.

AI systems are not set-and-forget. They need monitoring, tuning, updates, and expansion. Managed operations means ShellWave handles all of it — so your team gets the results without managing the infrastructure.

What is included

Operations

• System monitoring and uptime management
• Performance optimization and tuning
• Security updates and maintenance
• Backup verification and recovery testing

Evolution

• Prompt and model improvements based on usage patterns
• Workflow refinements and efficiency gains
• Feature expansion as your needs grow
• Quarterly system reviews and recommendations

Support

• Dedicated support channel (email or Slack)
• Expert guidance on AI tool usage and best practices
• Architecture and expansion advisory
• Priority response for critical issues

Engagement levels

Standard

Async support, system maintenance, prompt tuning, and best practices guidance. Designed for teams that want reliable operations without thinking about it.

Retainer

Everything in Standard, plus monthly strategy calls, proactive workflow improvements, priority response, and quarterly system reviews. Designed for organizations that want a dedicated AI partner.

What managed operations covers

• "Our team is not getting the results we expected" — we tune it
• "We want to add a new data source" — we integrate it
• "Performance has degraded" — we diagnose and fix it
• "We want to expand to a new workflow" — we scope and plan it
• "Should we change our approach?" — we advise

What it does not cover

• Net-new system deployments (that is an implementation project)
• Major workflow builds (that is an agent system)
• Issues caused by third-party outages

Getting started

1. Let us know you want managed operations (email or during handoff)
2. We configure your support plan
3. You get a dedicated channel
4. We handle the rest

Cancel anytime. No long-term contracts.